FAQ's

You've got questions.

We've probably got answers.

If not, there's a contact page for that.

ORDERS

HOW DO I PLACE AN ORDER?

Choose your product, select your size, add it to your cart and proceed through checkout.

It's considerably easier than getting up off the couch.

CAN I CHANGE MY ORDER AFTER PLACING IT?

If you realise you've ordered the wrong size, colour or accidentally ordered two of the same shirt, contact us as soon as possible.

If your order hasn't been processed yet, we'll see what we can do.

Once it's been packed and shipped, unfortunately it's already on its own journey.

CAN I CANCEL MY ORDER?

If we haven't processed or shipped it yet, we'll do our best to help.

Once it's left us, cancelling it becomes considerably more difficult and Highly Unlikely.

No need to stress though, you can still make a change of mind refund/return, unfortunately that is a slightly more complicated process but still doable. Refer to our Refund and Returns Policy for more information.

WILL I RECEIVE AN ORDER CONFIRMATION?

Yes.

You'll receive an email after your order has been successfully placed.

If you haven't received one, check your spam or junk folder before assuming we've disappeared.

WILL I RECEIVE TRACKING?

Typically order numbers are not provided with your order, if you feel knowing how far away your package is email us at our contact page, and we can give you a rough estimate of when your package will arrive.

SHIPPING

WHERE DO YOU SHIP?

We ship to Australia, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, South Korea, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States

Foreign Exchange was always going to have to ship internationally eventually.

The name made that fairly unavoidable.

HOW LONG DOES SHIPPING TAKE?

Orders are generally dispatched within 1 business days.

Estimated delivery times after dispatch are:

Australia: 7-12

International: 7-15

These are estimates rather than guarantees. Once your order has been handed to the carrier, delivery times are unfortunately partly out of our hands.

HOW MUCH DOES SHIPPING COST?

Shipping is calculated at checkout based on your delivery location and the available shipping method.

You'll see the final shipping cost before completing your order.

DO YOU OFFER EXPRESS SHIPPING?

No. That shit is way too expensive, Sometimes we just have to be patient, most order arrive within 7-12 Days.

MY TRACKING HASN'T UPDATED. WHAT DO I DO?

Don't panic.

Tracking information can sometimes take time to update, particularly immediately after dispatch.

If your tracking hasn't changed for an unusually long period, contact us and we'll look into it.

MY ORDER SAYS DELIVERED BUT I CAN'T FIND IT.

First, check around your property and with anyone else who may have accepted the parcel.

Also check whether the carrier has left it somewhere nearby.

If you still can't locate it, contact us and we'll help investigate.

RETURNS & EXCHANGES

DO YOU ACCEPT RETURNS?

Yes, subject to our returns policy.

Items must meet the conditions outlined in our returns policy to be eligible.

HOW LONG DO I HAVE TO RETURN SOMETHING?

we offer a 14-Day window for returns.

CAN I EXCHANGE FOR A DIFFERENT SIZE?

Yes in most cases we can issue a different size.

If you ordered the wrong size, contact us before sending anything back so we can make sure the exchange is handled correctly.

WHAT CONDITION DOES AN ITEM NEED TO BE IN?

To qualify for a change-of-mind return, the product must:

be unworn, unwashed and unused;
be in its original condition;
have all original tags, labels and packaging attached or included;
be free from marks, odours, makeup, deodorant, pet hair and other signs of wear;
not have been altered, damaged or personalised; and
be accompanied by valid proof of purchase.

We may reasonably inspect returned products before approving a refund.

Trying on an item for size is acceptable, provided it is handled carefully and returned in its original condition.

Please don't return something after wearing it to a nightclub and tell us it was "only tried on."

We know.

ARE SALE ITEMS RETURNABLE?

Yes, unless products are marked “final sale” at the time of purchase.

ARE SHIPPING COSTS REFUNDABLE?

You as the customer are responsible to pay to ship the goods/garments back to us, the shipping cost from when you ordered will be refunded as well as the cost of the items.

HOW DO I START A RETURN?

Before sending an item back, contact us at admin@foreignexchangeclothing.com with:

your full name;
your order number;
the product you wish to return;
the reason for the return; and
photographs where the product is faulty, damaged or incorrect.

Returns must be approved before they are sent. We will provide return instructions and the return address.

Do not send returns to the address shown on the original parcel unless we have confirmed that address in writing.

After your return request is approved, the product must be lodged with the carrier within 7 calendar days.

Please include your order number and the reason for your return.

We'll take it from there.

HOW LONG DOES A REFUND TAKE?

Once your return has been received and approved, your refund will be processed according to our returns policy.

The time for the money to appear in your account can also depend on your payment provider or bank.

PRODUCTS & SIZING

HOW DO I KNOW WHAT SIZE TO ORDER?

Every product page includes a size guide where applicable.

We recommend checking the measurements against a garment you already own before ordering.

If you're between sizes, consider whether you prefer a more fitted or oversized look.

ARE YOUR PRODUCTS OVERSIZED?

[INSERT ACTUAL FIT INFORMATION.]

Individual product pages may also include specific fit information.

WILL PRODUCTS LOOK EXACTLY LIKE THE PHOTOS?

We do our best to photograph products accurately.

However, colours can appear slightly different depending on lighting, photography and your screen and device.

WILL SOLD-OUT PRODUCTS BE RESTOCKED?

Sometimes.

Some pieces are restocked.

Some are limited.

Some disappear forever and become part of the archives.

We do have an archive page, that shows every product we have realised but then retired, if we get enough interest on these archived products from customers we would look into bring it back. Go tot the contact page to let us know of any archived products you want to see back.

Check the product page or follow us on Instagram for restock announcements.

DO YOU RELEASE NEW PRODUCTS REGULARLY?

New pieces and collections are released periodically and any information on new drops can be found on our Instagram or you can join our SMS and Email Subscriber List to get early access.

We don't believe in making something just for the sake of filling another space on a website.

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed at checkout.

IS MY PAYMENT INFORMATION SECURE?

Payments are processed through our payment providers using their secure payment infrastructure.

Foreign Exchange does not need your credit card number written down on a piece of paper.

Thankfully.

WHEN WILL I BE CHARGED?

Payment is generally taken when your order is successfully placed.

[INSERT ANY EXCEPTIONS IF APPLICABLE.]

INTERNATIONAL ORDERS

DO YOU SHIP INTERNATIONALLY?

Yes we ship to most countries world wide, with current ongoing tension in the middle east shipping option there may be limited.

WILL I HAVE TO PAY CUSTOMS OR IMPORT FEES?

International orders may be subject to customs duties, taxes or other charges imposed by the destination country.

In almost all cases we never have to charge extra fees what you see at the checkout is what you pay.

WHAT IF MY COUNTRY ISN'T AVAILABLE AT CHECKOUT?

If your country isn't appearing as a shipping destination, contact us.

We'll let you know whether we can arrange delivery.

PRODUCT CARE

HOW SHOULD I WASH MY FOREIGN EXCHANGE CLOTHING?

Always follow the care instructions provided with the garment or the care instructions on our product page.

Generally, washing garments according to their care label and avoiding unnecessary heat will help keep them looking their best.

WILL THE PRINT FADE?

Garment prints can naturally change over time depending on washing, drying and general wear. On each product page is care instruction labelled The Boring Stuff right under the product description which tells you the right way to look after your garment

Following the care instructions will help minimise unnecessary wear.

CAN I PUT IT IN THE DRYER?

We tell our customers to Air Dry their clothes, as dryers destroy clothing and there also expensive. If a dryer is your only option then opt to use a cold or low temp drying setting to preserve the fabric.

Your dryer has no idea how much you paid for the shirt.

PROMOTIONS & DISCOUNTS

DO YOU OFFER DISCOUNT CODES?

Occasionally.

Any active promotional codes or offers will be communicated through our official SMS and Email List. So join the list so you know when the hottest offers are in.

CAN I USE MORE THAN ONE DISCOUNT CODE?

Some codes can be used together others cant, we usually let people know before hand if it works with other codes.

CAN I USE A DISCOUNT CODE ON SALE ITEMS?

Yes, for most cases you can use discount codes for sale items unless we have directly said that a certain code cant be used on sale items.

WHAT HAPPENS IF A DISCOUNT CODE DOESN'T WORK?

Check that the code has been entered correctly and that the offer hasn't expired or been restricted to certain products.

If it still doesn't work, contact us before placing the order.

GIFT CARDS

DO YOU OFFER GIFT CARDS?

We may offer Gift Cards for certain instances but no currently we do not sell gift cards. if this is something you think people would be interested in let us know on our contact page.

DO GIFT CARDS EXPIRE?

If we do issue a Gift Card for whatever reason, it will expire after 1.5 Years

ACCOUNT & EMAILS

DO I NEED AN ACCOUNT TO ORDER?

No an account is not needed for orders, but its always nice to have a place where you can see your orders.

I ENTERED THE WRONG EMAIL ADDRESS.

If your order hasn't been processed, we may be able to correct it.

HOW DO I UNSUBSCRIBE FROM MARKETING EMAILS?

You can unsubscribe using the link provided at the bottom of our marketing emails.

You can also contact us if you need assistance.

CONTACT

I STILL HAVE A QUESTION. WHO DO I CONTACT?

Use our contact page.

Give us your order number if your question is about an existing order.

The more information you give us, the less detective work we have to do.

HOW LONG DOES IT TAKE TO GET A RESPONSE?

Typically we aim to respond, with in 1-2hours depending on workload.

We aim to respond as soon as reasonably possible.

We're a clothing company.

There is not a call centre with 600 people waiting beside a phone.

SOMETHING ELSE?

If your question isn't here, there's a good chance you're about to become the reason it gets added. Head to our contact page for more detailed questions or any question we have missed.

If we've missed something, let us know. We'll pretend it was intentional.